Events And On-demand Content Terms


These terms tell you the rules for attending our events, including viewing our on demand content.


We are Coaching Advocates Pty Ltd (ACN 646 753 906) (”We”). To contact us, please email


By registering to attend any of our events and/or view our on demand content, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not attend any of our events and/or view our on demand content. We recommend that you print a copy of these terms for future reference.


These terms apply to your attendance at any of our events and/or viewing of our on demand content:

  1. Our Privacy Policy 
  2. Our Cookie Policy
  3. Our Website Terms & Conditions.

In addition, if you purchase any other goods or services from our site, then our coaching agreement, terms & conditions and/or service contract (as applicable) will apply to the sale. These documents will be provided to you before you make a commitment to purchase and must be accepted by you prior to the purchase of goods or commencement of any services being provided by Coaching Advocates.

If content or usage is being provided to you on an instalment basis, we will automatically charge you the balance when the payment is due. You authorise us to charge your credit card at the then current rate. We use a third party payment processing service operated by Square AU Pty Ltd and are subject to the Square General Terms of Service. By agreeing to these Program Terms & Conditions, you agree to be bound by the Square General Terms of Service, as the same may be modified by Square from time to time and you authorise us to share with Square your information and transaction details to use the payment processing services provided by Square. For more information regarding Square’s use of data, please review Square’s Privacy Policy.


We may amend these terms from time to time. Every time you wish to attend any of our events and/or view our on demand content, please check these terms to ensure you understand the terms that apply at that time.


Registration close dates and the availability of on demand content are specific to each events’ requirements and are specified on our website. Late registrations (i.e. after standard registration close date) may be accepted at our discretion. Registrations are not transferable.

Group bookings and discounts are available where specified. Any such offer is not to be used in conjunction with any other discount and the discount will be applied to the lowest registration price.

An automated registration confirmation email will be issued to the registered email address or addresses (for group bookings) upon processing of a registration. If you do not receive an email confirmation within 1 business day, please contact us to ensure your registration has been received.

Where an early bird event option is available, registrations must be booked and paid for by 5pm (AEDT) on the advertised early bird closing date in order for an attendee to be eligible for the advertised ‘early bird’ rate for an event. If payment is not received prior to the early bird registration closing date, the attendee will be charged the standard rate for the event.

Payment of registration fees, including early bird registration, is required at the time of registration, online or by telephone. All registration fees are inclusive of GST. A tax invoice will be generated and issued by email after registration for an event. If registration fees are not received by the event date a late fee may be charged by us.

Final event details and online materials will only be issued after all monies are received. Materials will be sent in accordance with each events’ requirements. Production of on-demand resources may take up to 4 weeks after the event date. Film and recording release dates will be specified on our website and these dates should be considered when placing orders. On-demand content can be accessed via a link that we provide to the registered email address upon completion of an order. You will need to logon to the third party platform that we use to store our online content with your individual username and password.

Each registration is for 1 attendee only unless it is a group booking. Attendees cannot share a registration (i.e. attendees cannot change between sessions or days of an event). Should multiple attendees attempt to share a registration, attendees will be individually registered for the event and will be liable for any additional registration fees. An organisation cannot register for an event or for materials, an individual’s details must be provided at the time of registration.

We will use every effort to maintain the integrity of event programming, however we reserve the right to amend programs and substitute presenters and/or topics where necessary. We also reserve the right to cancel an event or postpone to an alternative date. All registered attendees affected by such a change will be contacted by email and offered the opportunity to transfer to the next available event or receive a full refund.

We reserve the right to cancel or postpone the production of on-demand content where circumstances require. All orders affected by such a change will be notified by email. In the event that production of on-demand content is cancelled, customers will be offered the opportunity to transfer to alternate on-demand content or events for the same dollar value or receive a full refund. If the recording release date is delayed, customers will be advised by email.

Cancellation and refund requests by attendees due to exceptional circumstances (e.g. sudden illness or injury), will be considered on a case-by-case basis at our discretion. In all other circumstances, cancellation and refund requests are not offered.


You irrevocably consent to the recording of the event that you attend. You also irrevocably consent to us sharing said recordings with third parties and you irrevocably waive the need for any further notice of such monitoring or recording or sharing to be given to you by us.


If any law or regulation including but not limited to the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, confers rights and remedies on you in relation to the provision by us of products or services ordered by you which cannot be excluded, restricted or modified (“Non-excludable Rights”), we do not exclude any Non-excludable Rights but we do exclude all other conditions and warranties implied by custom, law or statute.

Except as provided for by the Non-excludable Rights:

  • all products and services ordered by you are provided without warranties of any kind, either express or implied;
  • we do not warrant that those products and services will be complete or free from all errors;
  • we do not warrant that information will continue to be available to us to enable us to keep those products and services up-to-date; and
  • all representations are expressly excluded and you have not relied on any representations in ordering products and services from us.

Under no circumstances (including but not limited to any act or omission on our part) will we be liable for any loss or damages (including, without limitation, indirect, incidental, special or consequential or punitive damages and damages for loss of profits) whatsoever which results from any use, or any inability to use, our products or our services.

To the fullest extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded, but can be limited, is limited, at our option to supply of the good or service ordered by you again or paying for their resupply. We do not offer refunds.

Notwithstanding the above we will be deemed to have been discharged from all liability in respect of our services, at the expiration of the period of 12 months after the latter of (i) the last day our services were provided to you and (ii) the date of termination and (where applicable) you (and persons claiming through or under (where applicable) you) will not be entitled to commence any action or claim whatsoever against us in respect of the services after said period.

We will not be liable to you for any act or omission by us in the performance or purported performance of the services unless the act or omission is fraudulent. You agree to hold us harmless from any action, claims, liability, injury, damage or loss in respect of the provision of the services and the platform unless the act or omission is fraudulent.

Notwithstanding any damages that the Client may incur, our entire liability and your exclusive remedy, is limited to the amount actually paid by you to us for all services rendered.


The information provided at our events and through on-demand content, is provided for professional development purposes. We do not warrant the accuracy, reliability or completeness of the information or that the material is fit for any particular purpose. The information is provided for educational purposes only and does not constitute advice or coaching given in the context of specific facts and/or individual circumstances.

The information is provided on the basis that all persons accessing this information undertake responsibility for assessing the relevance and accuracy of its content.

Only purchasers of event and/or online products are able to access, view, download or print the content of the event products purchased for their own personal, non-commercial use. The content may not be shared with any other person. Content may not be altered, sold or sub-licensed.